One concept from this weeks reading that I am familiar with are “I-statements”. I think that this is a great tool to use when in a conflict. Emphasizing on how you are feeling lets the person know you really are affected by what is going on in the conflict. In mediation we use this tool a lot and it is a great way to get the parties to express how they are feeling and what they want out of the mediation process. I feel that “I statements” need to be positive and there can be no poison words used or else it really takes away from the positive effect I statements have on the conflict. During a class I took when I was at Gavilan made use practice “I statements”. It can be a difficult tool to use, but when used properly “I statements” can be powerful and really dig deep into the other parties feelings.
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