I must say that I was very excited to get to chapter 11 in the book. The concept of mediation really draws my attention. As I have mentioned before I am an intern for the mediation program in Santa Clara County, so the reason I took this class was to improve my skills on how to handle conflict. Mediation is such a great tool to use when involved in a conflict. The book defines mediation as "a neutral third party facilitates communication between the conflicting parties so that they may work out their own mutually acceptable agreement". There are so many positives to using mediation, such as the ability for the parties to come up with their own agreement, instead of having a judge make the decision for you. I think that it is so important for people to be aware of mediation; it is such a positive process and if both parties are willing, they can both get so much out of it. In the office we always say that an agreement doesn’t always make a mediation successful, the fact that both parties attended, listened and communicated with one another makes a mediation successful.
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